Our Sustainability Policy

We comply with all applicable laws, current legislation, the directives and rules of the institutions and organizations to which we are affiliated, and the agreements we have signed in all our activities.

Our Quality Policy

We implement and develop our quality, environmental, occupational health and safety, food safety, customer satisfaction, and energy management systems, and continuously improve their effectiveness. To this end, believing that there is always room for improvement, we carry out continuous measurements and make improvements when necessary to ensure guest satisfaction and the continuity of our service and quality standards. We ensure the loyalty of our stakeholders by resolving their complaints. We budget technological, human resource, and financial resources for the continuity of the system and include them in our business plans periodically. We value training and learn by aiming to make it continuous for a continuously developing and sharing organizational structure. We contribute to the development of all employees by encouraging multidirectional communication. By providing our guests with products and services that meet the standards we have established, we increase their trust and satisfaction.

Our Guest Satisfaction Policy

With an impartial approach and without any discrimination, we fulfill the conditions we have committed to our customers in order to maintain guest satisfaction at the highest level. We handle guest suggestions, requests, and complaints with transparency, accessibility, responsiveness, objectivity, confidentiality, and accountability. Taking our guests’ suggestions, requests, and complaints into consideration, we review, examine, and conclude them within the required period in order to turn these suggestions, requests, and complaints into satisfaction, and inform our guests of the results.

Our Occupational Health and Safety Policy

Our fundamental principle is to train our employees in occupational health and safety and ensure that they achieve a high level of awareness in this area. To achieve success, we attach utmost importance to the health, safety, and security of our work team and all other organizations with which we work. To ensure this, we take and implement all kinds of measures in compliance with the applicable occupational health and safety legislation. We set and monitor our objectives regarding occupational health and safety and strive to continuously improve the requirements of the management system. We identify unsafe conditions and behaviors that may cause workplace accidents and occupational diseases, as well as potential accident risks, in advance through effective risk assessments, and strive to eliminate them. We enable our employees and employee representatives to take an active role and participate in all stages of the management system and ensure that they are consulted on all necessary matters.

Our Food Safety Policy

In accordance with legal legislation and regulations, we provide our guests and employees with healthy and safe products by producing in hygienic conditions through continuous improvement of the requirements of Food Safety Management Systems. We ensure the control of physical, chemical, and biological hazards that may arise at all stages until products are served to our guests. We ensure the traceability of the products we produce and share this information transparently with all our stakeholders. We provide the necessary resources and training to ensure that our employees comply with hygiene and sanitation rules. We set, monitor, and review Food Safety Management System objectives and continuously improve them. In order to ensure the continuous improvement of processes, we mutually share the food safety experience we acquire with suppliers, institutions, and guests.

Our Environmental Policy

To protect and ensure the continuity of the environment in which we live, we identify our negative environmental impacts while carrying out our activities and control potential hazards and waste. We separate our waste at its source and ensure recycling/recovery or disposal wherever possible. We comply with current environmental laws, regulations, legislation, and requirements to ensure the controlled use of natural resources and minimize energy consumption and air, water, and soil pollution. By prioritizing the prevention of environmental pollution, we adopt and promote environmental awareness. We organize activities to ensure that environmental awareness is embraced not only by our employees but also by our guests, and create added value in nature and the environment by cooperating with local authorities. We strive to use environmentally friendly products in order to reduce environmental pollution. We measure the results of our work qualitatively and quantitatively and aim for continuous improvement. By improving environmental conditions, we ensure that positive impacts on the environment are increased and negative impacts are minimized. Taking into account the holistic effects of climate change on economic and social welfare and growth, we strive to transition to low-carbon emissions.

Our Energy Efficiency Policy

By monitoring energy consumption, we identify areas where we can save, establish objectives in this regard, and raise our employees’ awareness through energy efficiency training programs. We communicate our sensitivities to our stakeholders as well as our employees. We record the energy we use in a predictable and traceable manner and continuously review it through improvements. We measure energy performance and continuously improve it. In line with our needs, we prefer efficient products and services that affect energy performance. We voluntarily contribute to the environment by aiming to minimize greenhouse gas emissions through generating energy from natural resources. We make the legal requirements and other standards to which we are subject regarding energy efficiency, energy performance, energy use, and consumption applicable. We strive to integrate renewable energy systems in accordance with our physical conditions.

Our Children’s Rights Policy

We consider all individuals under the age of 18 to be children and respect their rights. We accept it as our responsibility to protect and safeguard our children against all kinds of psychological, physical, and other forms of exploitation. We also communicate to our stakeholders that they are responsible for this matter. We monitor families’ attitudes and behaviors toward their children and, when we witness suspicious actions involving children, ensure that they are reported to local authorities and relevant organizations. In our hotels, we offer our child guests special, safe, comfortable, free, and enjoyable environments where they can communicate easily and express themselves. We appreciate and encourage the achievements of our child guests at every opportunity and support their communication with other children. In environments where children are entrusted to us, such as playrooms and children’s clubs, we undertake to always be able to reach their families or another trusted adult from their family. We provide our employees with training on children’s rights and protection. We provide financial and moral support for all kinds of organizations and activities aimed at child protection in our surroundings.

Our Local Community Policy

We develop projects to provide social and economic benefits to the local community. By protecting our cultural heritage, we aim to minimize any damage caused to it. We contribute to the regional economy by identifying local employment and supply sources. At the same time, we prioritize those that comply with national or international legislation. We work in cooperation with associations and institutions that support local communities and residents of the region. We contribute to initiatives supporting the local community while remaining open to all opinions and suggestions. We support the promotion of the region’s food, activities, culture, and traditions to our guests, and for this purpose, we first train our employees on these matters.

Our Accessibility Policy

With the motto “Accessibility for everyone,” we determine our employees in accordance with our service conditions and evaluate employees with special group requirements according to the nature of their work, health status, and need for accessible areas while meeting their daily needs. For our guests with special needs, we have adopted an accessible service approach in specially designed bedrooms, dining areas, and activity spaces. We choose the machinery and equipment that facilitate this and position them in elevators and swimming areas to meet physical, auditory, and visual needs. We also consider accessibility, health, and safety standards important for our visitors and make arrangements accordingly.

Our Human Rights and Equality Policy

We oppose discrimination based on gender, language, race, age, physical or psychological special conditions, socioeconomic status, educational status, sexual orientation, ethnic origin, religious belief, disability, vulnerable groups, and similar matters. We ensure the health, safety, and well-being of all our employees without discrimination. We protect all their personal information from third parties. We assign duties in accordance with the principle of equality and follow an equal-pay approach for the same duties. We support women’s participation in the workforce across all our departments and offer equal opportunities. We do not allow women, specially protected groups, or other vulnerable groups to be subjected in any way to exploitation, harassment, discrimination, suppression, coercion, defamation, or similar situations. We are open to one another’s opinions. By continuously monitoring job performance, we offer opportunities for personal development and professional career planning. We ensure that all our team members benefit from the social rights, fringe benefits, and rewards we plan.

Our Purchasing Policy

Within the framework of sustainability, we prioritize local products and services in the procurement of products and services. We prioritize environmentally sustainable products, including food and beverages, construction materials, and consumables. Where certified products and suppliers are not available, we make selections by considering the origin and methods of growth or production. When selecting our products, we prefer reusable, returnable, and recycled goods. We do not use endangered species. We take care to protect special plant and animal species found in our region and facilities. We prefer to purchase and use environmentally friendly equipment that complies with national and international standards for energy efficiency.

Wildlife

Protecting and ensuring the sustainability of wildlife is critically important for maintaining the balance of ecosystems and preserving biodiversity. In this context, the envisaged third stage includes a detailed action plan for sustainably supporting wildlife and carrying it into the future.

1. Habitat Protection and Restoration: Restoring degraded wildlife areas to their natural state and protecting existing habitats.
2. Biodiversity Enhancement: Protecting and enriching local and global biodiversity.
3. Sustainable Resource Use: Using natural resources in a balanced and conscious manner.

Invasive Species in the Cappadocia Region

Animals

1. Ferret
2. Cats
3. Dogs
4. Muskrat
5. Mosquitoes
6. Wild Boar
7. Small Squirrels
8. Snakes
9. Woodworm
10. Rabbits
11. Deer

Plants

1. Yellow Oleaster
2. Kudzu
3. Canadian Fleabane
4. Broom Grass
5. Tree Poplar
6. Wild Blue Spruce
7. Yellow Daisy
8. Saltbush Plants
9. Wild Pine
10. Tree Juniper

Source

The policy texts on this page have been taken from our hotel’s published sustainability document. For the full document: https://www.doorsofcappadocia.com/surdurulebilirlik.pdf